Return Policy
Damages and Issues
We want you to be satisfied with your purchase from Hubertree.com. If you receive a damaged or defective item, please follow these steps:
- Inspect the Package: Upon delivery, carefully inspect the package for any visible damage.
- Contact Us: If you find any issues, contact our customer service team within 48 hours of receiving the order. Provide details about the damage or defect, along with photos if possible.
- Resolution: We’ll work with you to resolve the issue promptly. This may include sending a replacement or issuing a refund.
Exceptions
- Non-Returnable Items:
- Some items are non-returnable due to hygiene reasons (e.g., earbuds, personal care products).
- Custom-made or personalized items cannot be returned unless they arrive damaged or defective.
- Items with Return Limitations:
- Certain products have specific return conditions (e.g., software licenses, opened consumables).
- Check the product description for any return restrictions.
Exchanges and Refunds
- Exchanges:
- If you need to exchange an item, please contact us. We’ll guide you through the process.
- Exchanges are subject to availability.
- Refunds:
- Refunds will be issued to the original payment method once we receive the returned item.
- Shipping costs are non-refundable unless the return is due to our error.
Contact Information
If you have any questions or need assistance with returns, feel free to reach out to us:
- Email: customerservice@hubertree.com
- Phone: 256-527-0607
